Privacy & Cookie Policy

Identification Dynamics Ltd (t/a InfraRed Camera Warehouse) is committed to ensuring that, when you use our website (the “Website”), your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 (the “DPA”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (in each case, as amended, supplemented or superseded from time to time).  Please note that, for the purposes of the DPA, the data controller is Identification Dynamics Ltd.

The information we collect and how we use it

When you order or enquire about our products we need to know your name, full postal address and post code, email address and a contact number. If purchasing goods from our website, we need to know your debit and/or credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring the usage of the Website in order to help us develop the Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may share your information with (i) other members of our group (which means our subsidiaries, our ultimate holding company and its other subsidiaries (each as defined in section 1159 of the UK Companies Act 2006), (ii) our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide and (iii) analytics and search engine providers that assist us in the improvement and optimisation of the Website. We, our fellow group members and our respective agents and sub-contractors may contact you by mail, email or telephone to ask you for your feedback and comments on our products and services.

We and our fellow group members may also wish to provide you with information about special features of the Website or any other service or products we think may be of interest to you. You can also unsubscribe from our contact list at any time by clicking the “unsubscribe” link at the bottom of a marketing email.

Our use of cookies and other information gathering technologies

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit the Website or open web based links in certain emails. It enables our own system to recognise you when you visit the Website again and improve our services to you. The information can be used to enhance the content of the Website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

To order products on the Website you will need to ensure that the setting on your web browser allows cookies. If you don’t want to allow cookies you can still enjoy browsing the Website, however you will have to contact us via the various forms provided or by ringing our number and completing your purchase over the phone. 

Four types of cookies may be used during your visit to the Website.

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website.  They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.  These cookies allow us to recognise and count the number of visitors using the Website and to see how they move around the Website when they are using it.  This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.  These cookies are used to recognise you when you return to the Website and enables us to personalise content for you.
  • Targeting cookies.  These cookies record your visit to the Website, the pages you visit and the links you follow.  We will use this information to make the Website and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

How we protect your information

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues the Website uses Pay Pal (via PayPal.com) to process your orders.

PayPal automatically encrypts the customers confidential information in transit from their computer to PayPal’s using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before the customer even register or logs in to the PayPal site, the PayPal server checks that the customer is using an approved browser – one that uses SSL 3.0 or higher.

Once customer information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so private information is available only to authorised computers.

How PayPal keeps your information safe:

  • Technology. Their state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year
  • Experience. With PayPal, the customer the industry’s most experienced fraud team on their side. PayPal processes billions of dollars in payments each year, allowing them to continually perfect anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. They work with federal law enforcement to catch criminals.
  • Privacy. PayPal is committed to protecting the privacy of their users. When a customer sends money using PayPal, recipients do not see their bank account numbers or credit card numbers. They only see the users email address, date of sign-up, and whether or not they have completed PayPal’s Verification process.

Sale of business

If Identification Dynamics Ltd or this business is sold or integrated with another entity or business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of Identification Dynamics Ltd/the business.

Other circumstances in which we may disclose your information

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or pursuant to any order of a court or tribunal, or in order to enforce or apply our Terms & Conditions or to protect the rights, property, or safety of Identification Dynamics Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The DPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Updating your details

If any of the information that you have provided to us changes, for example if you change your email address or name, please login to your account by clicking here. If you wish to cancel your registration, please send an email by clicking here, or by sending a letter to InfraRed Camera Warehouse, Pleck End House, Pleck, Marnhull, Sturminster Newton, Dorset DT10 1NY.

Your consent and changes to our Security and Privacy Policy

By continuing to use the Website and submitting your information you consent to the use of that information as set out in this Policy. If we change our Security and Privacy Policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the Website will signify that you agree to any such changes.

How to contact InfraRed Camera Warehouse

We welcome your views about the Website and our Security and Privacy Policy. If you would like to contact us with any queries or comments please send an email by clicking here.